Refund policy

Our 60-Day Guarantee. Every order is covered. If Vixly isn't the easiest clean you've ever done, email us within 60 days of delivery at vixlytech@gmail.com with your order number, and we'll issue a full refund to your original payment method — no need to send the tablets or bottle back.

How refunds are processed. Once approved, refunds are issued to your original payment method within 3–10 business days. Depending on your bank or card issuer, it may take a few extra days to appear on your statement.

Damaged, defective, or incorrect items. Contact us at vixlytech@gmail.com with your order number and a photo of the issue, and we'll send a replacement or refund at no cost to you.

Lost, stolen, or damaged in transit. If you added Shipping Protection at checkout, we'll reship your order at no extra cost. Without it, email us and we'll review case by case.

Order changes and cancellations. Email vixlytech@gmail.com as soon as possible — we can usually cancel or adjust orders that haven't shipped yet. Once an order has shipped, our 60-Day Guarantee applies instead.

Questions? Email vixlytech@gmail.com — we typically reply within 24 hours on business days.